CUSTOM COMPOUNDERS SINCE 1973

Customer Survey

"Doing the Needful" requires maintaining the highest level of customer satisfaction. To help us to achieve this goal, we would like to request your assistance in evaluating our performance, specifically, our ability to provide you with the highest-quality products and services.

Thanks in advance for taking a few moments of your valuable time to complete our survey. This survey is strictly confidential and will not be associated with your name in any way.

1) How long have you used Polifil® or other Plastic Group products?





2) How often do you order Polifil® or other Plastic Group products?





3) Overall, how satisfied are you with Polifil® or other Plastic Group products?




4) Please rate your overall opinion about the quality of Polifil® or other Plastic Group products?




5) Compared to other resin products, the quality of Polifil® or other Plastic Group products is?





Much Worse

6) The value of Polifil® or other Plastic Group products is:




7) Will you continue to use Polifil® or other Plastic Group products?


8) Would you recommend Polifil® or other Plastic Group products to others?


9) Please rank what you look for in order of importance when selecting our products.

  1 2 3 4 5
Quality
Cost
Quantity
Brand name
Familiarity

10) What do you like the most about Polifil® or other Plastic Group products?

11) What do you like the least about Polifil® or other Plastic Group products?

12) When you visited our web site how would you rate the ease of locating information?






13) When you visited our web site, how would you rate the usefulness of the provided information?






14) From your recent experiences, how would you rate the responsiveness and effectiveness of TPG staff that have assisted you?






15) If you placed an order, how would you rate the timeliness of processing your order?






16) If you filed a complaint, were you satisfied with knowing where to file a complaint and whom to contact?






17) If you filed a complaint, how would you rate the timeliness of receiving solutions for your complaint?






18) Were you satisfied with the customer service and/or technical support provided by The Plastics Group?






19) Compared with the customer service and the technical support that you have received from other companies, how would you rate the quality of The Plastics Group’s overall services?





20) If you answered "Poor" or "Lower" to any of the questions above, which of the following aspects of our overall services cause you to feel the way you do? (Select all that apply)







  

21) Do you have any additional comments or suggested improvements for us?